Reverse logistics have proved to be an immensely sustainable and effective component of the supply chain. Businesses that are leveraging the power of reverse logistics to the fullest are able to maximize their profitability.
Innovating a backward step in the supply chain has provided value to businesses beyond measure. Transporting the product or resource from the customer back to the warehouse or the distribution center has several positive implications, starting from capturing value to proper disposal.
The cost of return deliveries worldwide has amounted to USD 642 billion in 2020, while the same for North America has amounted to USD 363 billion. This goes to prove the immense power of reverse logistics for indigenous American businesses as well as their global counterparts.
How does reverse logistics create value?
An optimized reverse logistics process delivers every sustainable benefit to a business by turning waste into sales. This helps in building customer trust and retaining them. Apart from waste prevention, businesses resell, recycle and reuse returned products, thereby minimizing storage and distribution costs.
According to research by Gartner, sensational data has come forward. More than half the returned goods are resold at their full price! The retail business B-Stock solutions sold USD 70 million worth of returned or excess goods in 2019.
Using reverse logistics boosts the efficiency of the traditional supply chain and offers benefits to everyone. Along with financial benefits, there is an array of environmental benefits as well. It also positively impacts the business culture, maximizing the productivity and efficiency of the workforce. While some businesses combine the forward and reverse logistics components, others keep them separate. However, both processes maximize the profitability ratios of the entire supply chain.
Benefits of an optimized reverse logistics process:
An optimized reverse logistics process improves the visibility of the supply chain. As a result, there occurs an array of benefits that can be enlisted below.
- Cost reduction of businesses
- Increased customer satisfaction, resulting in more excellent customer retention
- Loss reduction of businesses
- Improved service while maintaining accurate timelines
- Waste reduction resulting in improved sustainable processes
- Improved brand statement
Strategies to optimize reverse logistics processes for businesses:
Companies need cohesive strategies to optimize reverse logistics processes by enhancing speed, cost, and efficiency. Paul A. Meyerson, the author of Lean Supply Chain and Logistics Management, emphasizes the essence of a well-oiled reverse logistics procedure. According to him and other industry experts, every business should focus on the following factors to develop an optimized reverse logistics process that results in their healthy financial bottom line.
Businesses need to use lean tools, employ automation and AI, and ensure better quality control to minimize the volume of returned items. This scenario helps in optimizing the existing reverse logistics operations.
Improving financial incentives
Return Merchandise Authorization (RMA) ensures the process of receiving a refund, replacement, or repair while returning a product. Avoiding processes that cause RMA delays optimizes the reverse logistics process.
Entrusting the process to those with core competencies
Businesses can outsource their reverse logistics processes to an acclaimed 3PL service provider to enable seamless and efficient management. This would result in a more optimized reverse logistics process.
Evaluating relevant policies and agreements
The process of dealing with returns and repairs creates competitive differences for a company. Reviewing policies and agreements result in streamlined and more transparent versions of the same, thereby minimizing the root causes of returns and repairs.
Close collaboration with suppliers
Close collaboration with suppliers results in a seamless and integrated experience for customers. A disjointed one creates a lot of challenges for the customers that they struggle to navigate.
Using data to optimize processes
Collecting data on the returned products helps companies understand the cause of returns. It also helps them understand the psychology of buyers to a considerable extent. As a result, adjusting product design, sales, and forward logistics help companies optimize the entire supply chain, including reverse logistics processes.
Creating a centralized return center
Creating a centralized return center helps businesses sort products better effectively determine how to reclaim product values. Streamlining these resources ensures improved reverse logistics operations.
Understanding cycle times
Evaluating the entire returns process and identifying potential sources of waste helps to understand the intricacies of product cycle times. In turn, this creates efficient and optimized reverse logistics management.
Investing in the right technologies
Tracking, measuring, and controlling the reverse logistics process is essential to create a more optimized approach. Investing in the ideal tools and technologies will ensure this.
Apart from ensuring sustainable business processes, an efficient reverse logistics process improves customer satisfaction by making them feel that they are purchasing from companies with integrity. This will then optimize the reverse logistics process helps enhance the reputation and bottom line of businesses.
While it was mostly considered an afterthought, reverse logistics are being leveraged to massive potential by companies these days. Optimized reverse logistics operations are helping companies address the insufficiency of their supply chain and figure out cost-effective processes to address such shortcomings.