Returns ManagemeNT

Your Trusted Partner in Returns Management Solutions

At PTS Corp, we understand that an effective Returns Management program is a valuable investment in your business's success. As a supply chain company specializing in reverse logistics, we are equipped to handle products that are more technical in nature. Over the years, we’ve partnered with countless customers across diverse industries, working with electrical and mechanical-based products.

Because of this experience, we’ve developed a team of skilled experts and robust processes designed to meet the demands of today’s modern returns ecosystem. Whether you’re navigating challenges in value recovery or streamlining operations, PTS Corp is here to be your trusted partner every step of the way.

{READ - MASTERING RETURNS MANAGEMENT STRATEGIES: A PATH TO OPERATIONAL EXCELLENCE}

The increased number of returns impacts the bottom line!

Customer demands have increased returns at an impressive and challenging rate.

Managing returns can no longer be a part time effort.

Cost-free returns to the consumer are NOT cost-free to the seller.

Managing returns is no longer a simple operational task—it’s a strategic business function. At PTS Corp, we bring over five decades of expertise to help you streamline your returns processes, reduce costs, and maximize value recovery. Here’s how we do it:

1. Maximize Value Recovery
Returns can be a revenue driver when managed strategically. At PTS Corp, we employ innovative methods to recover maximum value from returned products. Whether through repair, refurbishment, or component reclamation, our solutions reduce waste and optimize ROI.

2. Cut Unnecessary Costs
Customer-friendly return policies can be costly for businesses. Inefficient processes can drain as much as 30% of profits. Our tactical recovery plans identify cost-saving opportunities, eliminate overspending, and help protect your bottom line.

3. Accelerate Throughput and Efficiency
Time is money in reverse logistics. Delays in managing returns can disrupt operations and hurt profitability. PTS Corp increases the velocity of your returns process, ensuring quick and accurate turnaround times that align with your business goals.

4. Be Prepared for the Unexpected
Every returns process faces occasional surprises. With PTS Corp, you can turn unpredictability into a strength. We implement forecast-driven solutions and create processes to handle exceptions efficiently, ensuring business continuity and customer satisfaction.

Managing Increased Returns to Protect Your Bottom Line

PTS Can Assist By:

Generating controlled methods and practices that provide optimal recovery

Outlining tactical recovery and investment which reduces overspend when not intended

Increasing velocity and throughput while keeping turn around time within goal

Planning for exceptions and knowing how to handle less frequent but likely events

Creating predictable and forecast driven outcomes

Enhance Returns Management with PTS’ People, Processes, and Tools

Enable strategic decision-making through value-based routing that adds measurable value and eliminates activities without ROI.

Improve churn rates and empower your operations team with tracked turnaround times and detailed disposition data.

Continuously measure performance and expectations using a robust, data-driven program tailored to your business needs.

Gain actionable insights with comprehensive reporting and analytics designed to enhance visibility across your operations.