As the first half of 2025 comes to a close, one thing is clear: reverse logistics is no longer a behind-the-scenes function. It's front and center in supply chain strategy, consumer satisfaction, and sustainability goals. From the continued surge in e-commerce to growing environmental demands, the reverse logistics industry is rapidly evolving—and businesses that want to stay competitive need to keep pace.
In this mid-year review, we're breaking down key events and data from H1 2025, sharing essential reverse logistics insights, and looking ahead to what the second half of the year may bring.
Online shopping continues to dominate, and so do the returns that come with it. In fact, return rates for e-commerce purchases are now 33% higher than those for in-store transactions (TTI Delivers). With that growth comes increasing pressure on retailers and manufacturers to process returns faster, more accurately, and more cost-effectively.
The global reverse logistics market is responding in kind, projected to grow from $729 billion in 2024 to $778 billion by the end of this year (The Business Research Company).
As regulations around e-waste and sustainability intensify, more companies are looking to reverse logistics as a way to reduce environmental impact. Programs focused on repair, refurbishment, and responsible recycling are not only helping companies meet ESG goals—they're also reducing costs. According to recent research, businesses that prioritize reverse logistics see up to a 4x reduction in cost per return and a 12% increase in customer satisfaction (GoPenske).
This shift is also giving rise to more circular economy models, where products are designed with reuse and recovery in mind from the start.
2025 saw accelerated adoption of tools like smart return hubs, real-time tracking, and automated triage systems. These technologies are helping companies gain better visibility, reduce errors, and make smarter decisions about what to refurbish, recycle, or replace.
By improving the speed and quality of reverse logistics operations, tech-enabled companies are unlocking more value from every return.
Widespread job cuts in retail and logistics have left many businesses understaffed. In fact, retail job cuts were up 274% year-over-year in early 2025 (Retail Dive). That makes it even harder for internal teams to manage a growing volume of returns, especially when workflows require skilled labor and detailed diagnostics.
This labor gap is leading many brands to seek outside help from specialized partners who can provide scalable, experienced support for reverse logistics.
As we move into Q3 and Q4, the reverse logistics market is expected to push past $800 billion and continue toward an estimated $950 billion by 2029 (The Business Research Company).
We anticipate:
Now is the time to strengthen your reverse logistics strategy before peak season hits.
At PTS Corp, we’ve built our business around the principles of smart, scalable reverse logistics. Our team specializes in:
We help clients recover value, reduce waste, and maintain high-quality service standards—even during unexpected surges in return volume.
The first half of 2025 made one thing clear: reverse logistics is no longer a secondary concern—it’s a strategic advantage. As we look toward the rest of the year, businesses that invest in smarter systems, stronger partnerships, and sustainable practices will be better positioned to thrive.
Want to learn how PTS Corp can support your reverse logistics strategy?
👉 Reach out to our team today to start the conversation.
How Extreme Heat Causes Disruptions to the Supply Chain — and What You Can Do About It
As temperatures across the Midwest reach record highs this June, the impact is being felt far beyond sunburns and air conditioning bills. The ongoing heat wave is creating significant challenges for the logistics industry, from disrupted transit routes to increased risks for heat-sensitive goods.
According to the National Weather Service, over 70 million people are currently under heat alerts as parts of the Midwest experience temperatures well above 90°F, with some areas approaching triple digits for consecutive days [source]. For businesses relying on precise shipping schedules, temperature-controlled storage, or smooth warehouse operations, this weather event is more than just a discomfort—it’s a serious operational risk.
High temperatures place enormous strain on infrastructure and personnel:
These challenges compound quickly, especially when delivery timelines are tight or volumes are already high.
A disrupted June can ripple into Q3 and Q4. Late shipments create inventory gaps, while heat-damaged goods drive up returns, replacements, and warranty claims.
As return volumes rise, reverse logistics teams face more pressure. To manage the surge, companies need experienced, adaptable partners who can scale quickly.
At PTS Corp, we know that unforeseen events like extreme weather are part of doing business—and that preparation and flexibility make all the difference.
Here’s how we help partners manage through times like these:
Whether you're facing a heatwave, a product recall, or a spike in seasonal returns, our team is built to move quickly and deliver results.
Wildfires, floods, polar vortexes, and extreme heat are hitting more often—and harder. Businesses that ignore these disruptions get caught off guard. The ones that thrive build resilient supply chains from the start.
That starts with logistics partners who stay ready, adapt quickly, and move with you.
Don’t let a heatwave bring your operations to a standstill. When you need a partner to help manage returns, protect valuable electronics, or recover product value under pressure, PTS Corp is ready.
👉 Reach out today to learn how we can support your team during high-stress moments and build a more resilient logistics strategy for the future.
As AI becomes a standard feature in consumer electronics, it’s reshaping more than just how we interact with our devices—it’s transforming how we manage their repair, return, and refurbishment. From smart speakers to AI-enhanced smartphones, the surge in intelligent technology is creating new challenges and opportunities for logistics teams.
In this post, we’ll break down how AI devices are shifting the landscape of consumer electronics and what that means for repair strategies, reverse logistics, and aftermarket service providers like PTS Corp.
AI is no longer reserved for enterprise platforms or research labs. Today, it’s in our homes, our pockets, and even on our wrists. Consumer demand for smart functionality has fueled a sharp rise in AI-powered devices, including:
As consumers expect increasingly personalized and seamless tech experiences, manufacturers are racing to integrate AI across product lines. However, with greater intelligence comes greater complexity—and more potential for something to go wrong.
Consequently, malfunctions, misunderstood interfaces, or software bugs can lead to increased return rates and technical support requests. As a result, companies now face the challenge of servicing devices that learn and adapt, rather than simply operate.
Legacy repair models were built for devices with consistent, predictable behavior. AI, by contrast, introduces dynamic functionality, real-time processing, and sensor-based adaptation. This means:
For OEMs and retailers, this introduces a balancing act between accuracy, speed, and cost in returns and repair workflows. Repair teams now focus not only on fixing broken components but also on identifying why each failure occurred in the first place.
Read more about how repairing electronics not only saves money, but benefits the environment.
To keep pace with the AI evolution, logistics and repair providers are rethinking their approach. Leading organizations are:
The shift isn’t just technical—it’s strategic. Providers who embrace flexibility and innovation are better positioned to help clients navigate this new territory.
Interested in learning more about the top logistics trends in 2025?
At PTS Corp, we specialize in managing complex reverse logistics and aftermarket services for consumer electronics. While not all AI-powered devices fall within our repair scope, we are highly experienced in supporting a wide range of smart devices—especially mobile phones, tablets, and similar technologies.
Here’s how we stand out:
We work closely with our partners to adapt processes, refine returns strategies, and deliver results that protect both brand reputation and bottom lines. As devices become more complex, we remain committed to evolving alongside them.
Learn more about our services and how they can benefit your business.
AI is here to stay—and so is the need for fast, reliable, and environmentally conscious service. Brands that invest in strategic logistics partnerships will be better prepared to:
PTS Corp continues to invest in the people, processes, and tools needed to support the future of AI devices and the evolving electronics landscape.
Don’t let complexity slow you down. Whether you're managing a growing volume of returns or exploring new ways to extend product lifecycles, PTS Corp can help.
👉 Reach out today to see how we can partner to strengthen your operations.
In the current supply chain landscape, managing logistics operations has grown increasingly complex. From navigating returns and repairs to managing warehouse space and transportation costs, businesses must juggle countless moving parts while maintaining service quality. At the core of this challenge is logistics management: the process of planning, implementing, and controlling the flow of goods, services, and information across the supply chain.
This guide explores actionable strategies to help you manage complex logistics operations more effectively—improving efficiency, reducing costs, and building resilience across your supply chain.
Modern logistics is no longer linear. It involves multi-channel distribution, real-time inventory tracking, reverse logistics, and customer expectations for fast, transparent delivery. In many industries, outbound and inbound logistics must now operate in sync.
These pressures demand new thinking around system integration, visibility, and responsiveness. Managing these elements well can reduce bottlenecks, protect margins, and unlock new opportunities for service innovation.
Want to learn more about how PTS Corp simplifies reverse logistics for consumer electronics?
Curious how PTS Corp leverages technology to increase warehouse accuracy?
Lean logistics principles—eliminating waste and optimizing every process step—are especially useful in complex operations. Whether you're consolidating shipments, automating returns, or outsourcing to a third-party logistics provider (3PL), the goal is the same: do more with less.
Advanced analytics also play a critical role. Tracking key performance indicators (KPIs) like transportation cost per unit, order accuracy, and delivery time offers visibility into inefficiencies.
When you have the data, you can fix the process.
Returns, repairs, refurbishment—these aren’t just afterthoughts. Reverse logistics can drive major cost savings and support sustainability goals when managed proactively. But many businesses still treat returns as a necessary evil instead of a strategic function.
At PTS Corp, we help clients turn returns into recoverable value. Our reverse logistics programs include triage, testing, repair, and refurbishment—allowing devices to be recirculated or responsibly recycled.
Explore our blog on how reverse logistics supports a circular economy.
Supply chain disruptions are the new normal. Building resilient operations means designing for flexibility: creating alternate transportation routes, using multiple suppliers, and investing in process redundancy.
Scenario planning and predictive analytics can prepare your team to pivot quickly. And when unexpected events occur, having integrated systems and trained teams in place can make the difference between a short delay and a major breakdown.
Technology is essential, but people make it work. Logistics managers, warehouse teams, and IT professionals must align around shared goals and tools. Training, certifications, and professional development ensure that your team can adapt as your operations grow more sophisticated.
Hiring partners with experience in third-party logistics, reverse logistics, and warehousing can also be a force multiplier.
Managing complex logistics isn’t just about adding more resources. It’s about working smarter, aligning systems and people, and continually improving your operations through better data, better tools, and better partnerships.
If you’re ready to reduce costs, streamline returns, or rethink your logistics strategy, PTS Corp can help.
Let’s start a conversation.
In 2025, supply chain optimization is more important than ever as companies face rising costs, evolving consumer demands, and mounting sustainability expectations. To stay competitive and protect both profitability and brand reputation, businesses must rethink their strategies. As a result, many are turning to a solution that once flew under the radar: reverse logistics.
Reverse logistics—long viewed as a necessary support function—is now taking center stage as a strategic tool for supply chain optimization. From returns and refurbishment to reclamation and reuse, it’s reshaping how companies manage resources, reduce waste, and operate more efficiently.
At its core, reverse logistics refers to the process of moving goods from their final destination back through the supply chain for purposes such as return, repair, refurbishment, recycling, or disposal. Unlike forward logistics, which is focused on production and delivery, reverse logistics is all about maximizing value from used or unsold products.
This distinction is especially important in today’s landscape. The explosive growth of e-commerce has brought with it an equally massive wave of returns. At the same time, governments and consumers alike are demanding greater sustainability. Regulations around e-waste and environmental compliance are becoming stricter, forcing companies to rethink how they manage end-of-life products.
A recent Forbes article noted that more than 20% of online purchases are returned—and this number is growing. These returns represent both a challenge and an opportunity. Companies that handle them strategically can recover lost value and build stronger customer relationships.
[Learn more about our Reverse Logistics solutions →]
One of the most immediate benefits of reverse logistics is cost reduction. Rather than paying to dispose of returned goods, companies can recapture value by refurbishing and reselling them or reclaiming usable parts. This not only avoids waste but also reduces the need to purchase new inventory.
There’s also the added advantage of avoiding cross-border expenses. Many businesses are discovering that keeping repairs and returns within the U.S. can help them sidestep rising tariffs and customs delays. This shift—known as on-shoring—has become a practical strategy in response to trade tensions and increasing scrutiny on global labor practices.
[Read: Tariffs & Repair: Why On-shoring Matters →]
Efficiency is another area where reverse logistics can make a major impact. By consolidating repair and recovery services through localized hubs, businesses can dramatically reduce turnaround times. Real-time data from reverse flows also allows for better inventory management, helping companies avoid stockouts or overstocks.
Streamlined return processes also enhance the customer experience, ensuring that replacements or refunds happen quickly and without hassle. And when downtime is minimized—thanks to reclaimed and repaired parts—productivity remains high and operations stay on track.
As the push for sustainability intensifies, reverse logistics provides a tangible way for companies to meet environmental goals while maintaining operational integrity. Repair, refurbishment, and responsible recycling help extend product lifecycles and reduce landfill waste.
This commitment to the circular economy does more than protect the planet—it also boosts brand reputation. Modern consumers are watching closely and tend to favor companies that prioritize sustainability. Reverse logistics makes it easier for brands to demonstrate their values without sacrificing performance.
[Explore: The Circular Economy and Logistics →]
Integrating reverse logistics doesn’t have to be a monumental shift. Often, it starts with the right partner. A third-party logistics provider (3PL) like PTS Corp offers the expertise, infrastructure, and technology to manage reverse logistics at scale.
Companies should begin by assessing their current returns and recovery workflows and identifying areas for improvement. Setting clear performance indicators—such as cost savings, turnaround time, or environmental impact—can help track progress and align efforts with broader business goals.
In an increasingly complex and competitive marketplace, reverse logistics has emerged as a key driver of supply chain optimization. It reduces costs, improves efficiency, and supports long-term sustainability.
At PTS Corp, we specialize in helping companies transform their reverse logistics operations into strategic assets. Whether you’re looking to reduce waste, recover value, or enhance customer satisfaction, our solutions are designed to keep your supply chain resilient, responsive, and ready for the future.
🔄 Ready to optimize your supply chain? Contact us to learn how PTS Corp can help.
In today’s connected business environment, supply chain disruptions are becoming more common and harder to avoid. These challenges can arise from many factors, including natural disasters, political conflicts, worker shortages, cyber threats, and economic shifts. When one part of the supply chain is affected, the impact can quickly spread, causing delays, higher costs, inventory shortages, and unhappy customers.
To ensure smooth operations and minimize risks, businesses must adopt a proactive approach to logistics management. By partnering with third-party logistics (3PL) providers and utilizing aftermarket services, companies can streamline processes, enhance inventory control, and strengthen supply chain visibility in an increasingly unpredictable market.
Meanwhile, the global supply chain landscape continues to evolve, with several key trends shaping its future:
To successfully work through these challenges, companies must enhance risk management strategies and build supply chains that are both resilient and adaptable.
A third-party logistics (3PL) provider plays a crucial role in helping businesses overcome supply chain disruptions by offering scalable, cost-effective, and efficient logistics solutions. The right 3PL partner can provide:
Partnering with a 3PL provider not only reduces operational complexity but also ensures supply chain continuity in unpredictable environments.
To maximize supply chain efficiency, selecting a 3PL partner requires a careful evaluation of several factors:
Ultimately, a trusted 3PL partner is not just a service provider—it is a strategic ally that enhances efficiency, reduces risks, and ensures long-term supply chain stability.
In today’s complex logistics landscape, aftermarket services—including returns management, repair, refurbishment, and parts reclamation—are essential for reducing supply chain disruptions. These services help businesses extend product lifecycles, minimize waste, and make better use of resources. As a result, companies can lower financial losses and maintain strong customer satisfaction.
Key benefits of aftermarket services include:
By seamlessly integrating aftermarket services with 3PL logistics solutions, companies can create a more flexible and resilient supply chain. A 3PL provider with aftermarket expertise can:
By combining the strengths of 3PL partnerships and aftermarket services, businesses can build stronger, more adaptive supply chains while maximizing value recovery and customer satisfaction.
Looking ahead, supply chain management will continue to evolve with the following trends:
Companies that embrace innovation and sustainability in logistics management will be best positioned for long-term success in a rapidly changing marketplace.
As supply chain disruptions become more frequent, businesses must focus on flexibility, risk management, and operational efficiency to stay competitive. Without the right logistics strategy, companies risk increased costs, inefficiencies, and dissatisfied customers.
At PTS Corp, we offer industry-leading 3PL and aftermarket services designed to keep your operations running smoothly. Our solutions help businesses:
By partnering with PTS Corp, your business can navigate disruptions with confidence and maximize efficiency at every stage of the supply chain. Contact us today to learn more about our tailored logistics solutions and how we can help you stay ahead.
When businesses consider logistics, they often focus on getting products from manufacturers to customers. However, the supply chain does not stop at delivery. Many products still need handling after the sale, whether for returns, repairs, refurbishment, or recycling. This is where reverse logistics providers like PTS Corp become essential. Unlike traditional logistics companies that focus on moving goods forward, reverse logistics specialists manage products after the sale—helping businesses recover value, improve sustainability, and handle disposal responsibly.
{Read - How Does Reverse Logistics Improve Supply Chain Efficiency}
A reverse logistics provider specializes in handling the movement of goods after the point of sale. This includes services that maximize asset recovery, reduce waste, and improve sustainability. At PTS Corp, we focus on:
{Read - Strategies That Will Optimize Reverse Logistics Processes for a Business}
A logistics provider focuses on forward-moving supply chain activities such as:
Companies that only focus on forward logistics risk missing out on cost-saving and sustainability opportunities. A strong reverse logistics strategy is essential for businesses handling returns, managing warranty services, or striving for sustainability.
📌 Key Differences Between Reverse & Forward Logistics:
| Aspect | Reverse Logistics Provider (PTS Corp) | Logistics Provider |
| Primary Focus | Managing post-sale activities (returns, repairs, recycling). | Moving goods from manufacturer to customer. |
| Value Proposition | Maximizing asset recovery, sustainability, and lifecycle extension. | Optimizing transportation, delivery times, and warehousing. |
| Customer Perception | Sustainability and after-sales specialists. | Efficiency-driven supply chain managers. |
| Scope | Narrow and specialized (focused on post-sale processes). | Broad and generalized (handling all supply chain functions). |
| End Goal | Reduce costs and improve customer satisfaction post-sale. | Deliver goods efficiently and at lower costs. |
At PTS Corp, we work with businesses looking to enhance their after-sales processes, reduce losses from returns, and align with sustainability goals. Our expertise in repair and refurbishment, returns management, and value recovery helps companies:
{Read - Why Outsourcing Reverse Logistics Program Makes More Sense Than Keeping It In-House}
If your focus is moving products efficiently from point A to B, a logistics provider is essential. But if your business wants to reduce return costs, recover value, and improve sustainability, a reverse logistics provider like PTS Corp is the right choice.
📞 Ready to transform your reverse logistics strategy? Contact PTS Corp today to learn how our expert solutions can optimize your returns, repairs, and sustainability initiatives.
In today’s fast-paced business environment, managing returns effectively is critical to maintaining customer satisfaction and ensuring operational efficiency. To begin with, returns management involves handling customer returns, processing inventory, and minimizing losses. Without proper strategies in place, businesses risk increased costs, damaged customer relationships, and supply chain inefficiencies.
By prioritizing returns management strategies, companies can turn challenges into opportunities. Additionally, focusing on customer expectations, leveraging technology, and crafting effective policies can transform returns into a streamlined, profitable process.
To start, meeting customer expectations is the cornerstone of managing returns effectively. Customers expect hassle-free processes, clear communication, and timely resolutions. For example, providing easy-to-follow return instructions, multiple return options, and transparent policies can enhance customer trust. Furthermore, addressing these expectations builds loyalty and distinguishes your brand from competitors.
Next, simplifying the returns process helps eliminate bottlenecks and boosts efficiency. To achieve this, businesses can implement dedicated workflows, train staff on best practices, and establish clear timelines for processing returns. Moreover, using clear labeling, automated return authorizations, and accessible return shipping options ensures a smoother experience for everyone involved.
{READ - MAXIMIZING RETURNS MANAGEMENT}
Automation is a game-changer in returns management strategies. For instance, tools like automated return labels, barcode scanning, and warehouse management systems reduce errors and accelerate processing. These technologies eliminate manual tasks, ensuring returns are handled seamlessly and efficiently.
At the same time, data analytics empowers businesses to make informed decisions about returns. By analyzing customer return patterns, pinpointing common issues, and predicting future trends, companies can optimize their processes. Additionally, insights from data can help improve inventory management and minimize waste.
A return policy is not just a guideline—it’s a critical part of managing returns successfully. A good policy should be clear, concise, and customer-friendly while protecting the business from undue losses. For example, specifying return timeframes, acceptable conditions, and refund or exchange options creates transparency. Ultimately, a strong return policy builds trust and enhances customer confidence in your brand.
Reverse logistics plays a vital role in modern returns management strategies. For instance, focusing on repair, refurbishment, and recycling allows businesses to recapture value, minimize waste, and align with sustainability goals. In addition, environmentally friendly practices in reverse logistics contribute to long-term operational and brand success.
{READ - REVOLUTIONIZING SUSTAINABILITY: SUSTAINABLE E-WASTE MANAGEMENT}
First, tracking Key Performance Indicators (KPIs) like return rates, processing times, and recovery values provides a clear picture of the effectiveness of your strategies. These metrics highlight areas for improvement and ensure alignment with your business goals.
Equally important, listening to customer feedback helps refine returns processes. By analyzing concerns and addressing pain points, businesses can implement meaningful changes. Over time, continuous improvement ensures that your returns management strategies remain efficient and customer-focused.
Managing returns isn’t just about addressing customer returns—it’s about building trust, improving operations, and unlocking new growth opportunities. By adopting these strategies, businesses can enhance customer satisfaction, streamline supply chains, and reduce costs.
Are you ready to transform your returns process into a competitive advantage? Learn more about our returns management and repair and refurbishment services or contact us to start a conversation today!
As businesses grow, so does the challenge of managing increased demand. Sometimes, operations struggle to keep pace with rapid growth, especially when businesses outgrow their facilities or systems. Without the proper infrastructure, trying to manage these changes internally can lead to missed opportunities, overworked teams, and increased operational costs. Failure to scale quickly and efficiently could result in significant setbacks.
This is where partnering with a Third-Party Logistics (3PL) provider, like PTS Corp, becomes essential. A 3PL can quickly adapt to your business needs, handling logistics challenges such as inventory management, order fulfillment, and storage. With a 3PL, your business gains the flexibility to scale without the hassle of investing in new systems, staff, or warehouse space every time your business experiences growth. By outsourcing these logistical operations, your team can focus on core business tasks like marketing, product development, and customer acquisition.
One of the most valuable services a 3PL offers is kitting and fulfillment. Kitting involves grouping items together to prepare them for shipment, and fulfillment ensures orders are processed and shipped out efficiently. Instead of managing inventory, packaging, and shipping in-house, a 3PL can take on these time-consuming tasks. This allows your business to maintain flexibility, reduce overhead costs, and ensure that products are ready to be shipped quickly, without the need for additional warehouse space or workforce.
At PTS Corp, we have the resources and expertise to handle all of your kitting and fulfillment needs. We not only store your products during down seasons but also anticipate market changes and prep for them ahead of time. By utilizing our services, you can save time, minimize costs, and avoid the complexities of in-house fulfillment. Let PTS Corp handle the logistics while you focus on what truly drives your business growth—strategic expansion and customer satisfaction.
Partner with PTS Corp today to ensure your logistics processes are as scalable and efficient as your business is growing. Let us handle the details so you can focus on reaching your business goals.
Ready to see how your business can improve with PTS Corp? Sign up for a preliminary consultation with one of our experts today!
As we move deeper into the busy shipping season, the West Coast ports and rail operations are facing significant challenges that could affect businesses across various industries. According to a recent article from Supply Chain Dive, container volumes at the Ports of Los Angeles and Long Beach have surged, leading to congestion and delays in rail operations. This surge is driven by several factors, including efforts to alleviate disruptions from East and Gulf Coast port strikes and the expectation of tariff hikes.
The resulting delays in rail cargo are causing longer dwell times, which complicates supply chains and disrupts timely deliveries. These disruptions are particularly concerning during the peak retail season, where timely product distribution is critical to meet consumer demand.
For businesses in the logistics and 3PL industries, these challenges can ripple through the supply chain, affecting everything from warehousing to order fulfillment. As rail congestion increases, more companies may seek alternative shipping methods, placing additional strain on trucking and air freight. This could lead to higher shipping costs and longer lead times, which are significant concerns for both retailers and customers alike.
At PTS Corp, we understand the importance of efficient logistics during peak season challenges. Partnering with a reliable 3PL helps businesses navigate disruptions. Our solutions, including warehousing, kitting, fulfillment, and returns management, help mitigate delays.
As peak season approaches, optimizing logistics is crucial to stay prepared for potential disruptions. Contact PTS Corp today to learn how we can help your business stay agile.
Source: Supply Chain Dive - "West Coast Rail Operations Challenges: What Shippers Can Do"
Ready to see how your business can improve with PTS Corp? Sign up for a preliminary consultation with one of our experts today!