As the first half of 2025 comes to a close, one thing is clear: reverse logistics is no longer a behind-the-scenes function. It's front and center in supply chain strategy, consumer satisfaction, and sustainability goals. From the continued surge in e-commerce to growing environmental demands, the reverse logistics industry is rapidly evolving—and businesses that want to stay competitive need to keep pace.
In this mid-year review, we're breaking down key events and data from H1 2025, sharing essential reverse logistics insights, and looking ahead to what the second half of the year may bring.
Online shopping continues to dominate, and so do the returns that come with it. In fact, return rates for e-commerce purchases are now 33% higher than those for in-store transactions (TTI Delivers). With that growth comes increasing pressure on retailers and manufacturers to process returns faster, more accurately, and more cost-effectively.
The global reverse logistics market is responding in kind, projected to grow from $729 billion in 2024 to $778 billion by the end of this year (The Business Research Company).
As regulations around e-waste and sustainability intensify, more companies are looking to reverse logistics as a way to reduce environmental impact. Programs focused on repair, refurbishment, and responsible recycling are not only helping companies meet ESG goals—they're also reducing costs. According to recent research, businesses that prioritize reverse logistics see up to a 4x reduction in cost per return and a 12% increase in customer satisfaction (GoPenske).
This shift is also giving rise to more circular economy models, where products are designed with reuse and recovery in mind from the start.
2025 saw accelerated adoption of tools like smart return hubs, real-time tracking, and automated triage systems. These technologies are helping companies gain better visibility, reduce errors, and make smarter decisions about what to refurbish, recycle, or replace.
By improving the speed and quality of reverse logistics operations, tech-enabled companies are unlocking more value from every return.
Widespread job cuts in retail and logistics have left many businesses understaffed. In fact, retail job cuts were up 274% year-over-year in early 2025 (Retail Dive). That makes it even harder for internal teams to manage a growing volume of returns, especially when workflows require skilled labor and detailed diagnostics.
This labor gap is leading many brands to seek outside help from specialized partners who can provide scalable, experienced support for reverse logistics.
As we move into Q3 and Q4, the reverse logistics market is expected to push past $800 billion and continue toward an estimated $950 billion by 2029 (The Business Research Company).
We anticipate:
Now is the time to strengthen your reverse logistics strategy before peak season hits.
At PTS Corp, we’ve built our business around the principles of smart, scalable reverse logistics. Our team specializes in:
We help clients recover value, reduce waste, and maintain high-quality service standards—even during unexpected surges in return volume.
The first half of 2025 made one thing clear: reverse logistics is no longer a secondary concern—it’s a strategic advantage. As we look toward the rest of the year, businesses that invest in smarter systems, stronger partnerships, and sustainable practices will be better positioned to thrive.
Want to learn how PTS Corp can support your reverse logistics strategy?
👉 Reach out to our team today to start the conversation.
How Extreme Heat Causes Disruptions to the Supply Chain — and What You Can Do About It
As temperatures across the Midwest reach record highs this June, the impact is being felt far beyond sunburns and air conditioning bills. The ongoing heat wave is creating significant challenges for the logistics industry, from disrupted transit routes to increased risks for heat-sensitive goods.
According to the National Weather Service, over 70 million people are currently under heat alerts as parts of the Midwest experience temperatures well above 90°F, with some areas approaching triple digits for consecutive days [source]. For businesses relying on precise shipping schedules, temperature-controlled storage, or smooth warehouse operations, this weather event is more than just a discomfort—it’s a serious operational risk.
High temperatures place enormous strain on infrastructure and personnel:
These challenges compound quickly, especially when delivery timelines are tight or volumes are already high.
A disrupted June can ripple into Q3 and Q4. Late shipments create inventory gaps, while heat-damaged goods drive up returns, replacements, and warranty claims.
As return volumes rise, reverse logistics teams face more pressure. To manage the surge, companies need experienced, adaptable partners who can scale quickly.
At PTS Corp, we know that unforeseen events like extreme weather are part of doing business—and that preparation and flexibility make all the difference.
Here’s how we help partners manage through times like these:
Whether you're facing a heatwave, a product recall, or a spike in seasonal returns, our team is built to move quickly and deliver results.
Wildfires, floods, polar vortexes, and extreme heat are hitting more often—and harder. Businesses that ignore these disruptions get caught off guard. The ones that thrive build resilient supply chains from the start.
That starts with logistics partners who stay ready, adapt quickly, and move with you.
Don’t let a heatwave bring your operations to a standstill. When you need a partner to help manage returns, protect valuable electronics, or recover product value under pressure, PTS Corp is ready.
👉 Reach out today to learn how we can support your team during high-stress moments and build a more resilient logistics strategy for the future.
In the current supply chain landscape, managing logistics operations has grown increasingly complex. From navigating returns and repairs to managing warehouse space and transportation costs, businesses must juggle countless moving parts while maintaining service quality. At the core of this challenge is logistics management: the process of planning, implementing, and controlling the flow of goods, services, and information across the supply chain.
This guide explores actionable strategies to help you manage complex logistics operations more effectively—improving efficiency, reducing costs, and building resilience across your supply chain.
Modern logistics is no longer linear. It involves multi-channel distribution, real-time inventory tracking, reverse logistics, and customer expectations for fast, transparent delivery. In many industries, outbound and inbound logistics must now operate in sync.
These pressures demand new thinking around system integration, visibility, and responsiveness. Managing these elements well can reduce bottlenecks, protect margins, and unlock new opportunities for service innovation.
Want to learn more about how PTS Corp simplifies reverse logistics for consumer electronics?
Curious how PTS Corp leverages technology to increase warehouse accuracy?
Lean logistics principles—eliminating waste and optimizing every process step—are especially useful in complex operations. Whether you're consolidating shipments, automating returns, or outsourcing to a third-party logistics provider (3PL), the goal is the same: do more with less.
Advanced analytics also play a critical role. Tracking key performance indicators (KPIs) like transportation cost per unit, order accuracy, and delivery time offers visibility into inefficiencies.
When you have the data, you can fix the process.
Returns, repairs, refurbishment—these aren’t just afterthoughts. Reverse logistics can drive major cost savings and support sustainability goals when managed proactively. But many businesses still treat returns as a necessary evil instead of a strategic function.
At PTS Corp, we help clients turn returns into recoverable value. Our reverse logistics programs include triage, testing, repair, and refurbishment—allowing devices to be recirculated or responsibly recycled.
Explore our blog on how reverse logistics supports a circular economy.
Supply chain disruptions are the new normal. Building resilient operations means designing for flexibility: creating alternate transportation routes, using multiple suppliers, and investing in process redundancy.
Scenario planning and predictive analytics can prepare your team to pivot quickly. And when unexpected events occur, having integrated systems and trained teams in place can make the difference between a short delay and a major breakdown.
Technology is essential, but people make it work. Logistics managers, warehouse teams, and IT professionals must align around shared goals and tools. Training, certifications, and professional development ensure that your team can adapt as your operations grow more sophisticated.
Hiring partners with experience in third-party logistics, reverse logistics, and warehousing can also be a force multiplier.
Managing complex logistics isn’t just about adding more resources. It’s about working smarter, aligning systems and people, and continually improving your operations through better data, better tools, and better partnerships.
If you’re ready to reduce costs, streamline returns, or rethink your logistics strategy, PTS Corp can help.
Let’s start a conversation.
In today’s fast-paced business environment, managing returns effectively is critical to maintaining customer satisfaction and ensuring operational efficiency. To begin with, returns management involves handling customer returns, processing inventory, and minimizing losses. Without proper strategies in place, businesses risk increased costs, damaged customer relationships, and supply chain inefficiencies.
By prioritizing returns management strategies, companies can turn challenges into opportunities. Additionally, focusing on customer expectations, leveraging technology, and crafting effective policies can transform returns into a streamlined, profitable process.
To start, meeting customer expectations is the cornerstone of managing returns effectively. Customers expect hassle-free processes, clear communication, and timely resolutions. For example, providing easy-to-follow return instructions, multiple return options, and transparent policies can enhance customer trust. Furthermore, addressing these expectations builds loyalty and distinguishes your brand from competitors.
Next, simplifying the returns process helps eliminate bottlenecks and boosts efficiency. To achieve this, businesses can implement dedicated workflows, train staff on best practices, and establish clear timelines for processing returns. Moreover, using clear labeling, automated return authorizations, and accessible return shipping options ensures a smoother experience for everyone involved.
{READ - MAXIMIZING RETURNS MANAGEMENT}
Automation is a game-changer in returns management strategies. For instance, tools like automated return labels, barcode scanning, and warehouse management systems reduce errors and accelerate processing. These technologies eliminate manual tasks, ensuring returns are handled seamlessly and efficiently.
At the same time, data analytics empowers businesses to make informed decisions about returns. By analyzing customer return patterns, pinpointing common issues, and predicting future trends, companies can optimize their processes. Additionally, insights from data can help improve inventory management and minimize waste.
A return policy is not just a guideline—it’s a critical part of managing returns successfully. A good policy should be clear, concise, and customer-friendly while protecting the business from undue losses. For example, specifying return timeframes, acceptable conditions, and refund or exchange options creates transparency. Ultimately, a strong return policy builds trust and enhances customer confidence in your brand.
Reverse logistics plays a vital role in modern returns management strategies. For instance, focusing on repair, refurbishment, and recycling allows businesses to recapture value, minimize waste, and align with sustainability goals. In addition, environmentally friendly practices in reverse logistics contribute to long-term operational and brand success.
{READ - REVOLUTIONIZING SUSTAINABILITY: SUSTAINABLE E-WASTE MANAGEMENT}
First, tracking Key Performance Indicators (KPIs) like return rates, processing times, and recovery values provides a clear picture of the effectiveness of your strategies. These metrics highlight areas for improvement and ensure alignment with your business goals.
Equally important, listening to customer feedback helps refine returns processes. By analyzing concerns and addressing pain points, businesses can implement meaningful changes. Over time, continuous improvement ensures that your returns management strategies remain efficient and customer-focused.
Managing returns isn’t just about addressing customer returns—it’s about building trust, improving operations, and unlocking new growth opportunities. By adopting these strategies, businesses can enhance customer satisfaction, streamline supply chains, and reduce costs.
Are you ready to transform your returns process into a competitive advantage? Learn more about our returns management and repair and refurbishment services or contact us to start a conversation today!
As businesses grow, so does the challenge of managing increased demand. Sometimes, operations struggle to keep pace with rapid growth, especially when businesses outgrow their facilities or systems. Without the proper infrastructure, trying to manage these changes internally can lead to missed opportunities, overworked teams, and increased operational costs. Failure to scale quickly and efficiently could result in significant setbacks.
This is where partnering with a Third-Party Logistics (3PL) provider, like PTS Corp, becomes essential. A 3PL can quickly adapt to your business needs, handling logistics challenges such as inventory management, order fulfillment, and storage. With a 3PL, your business gains the flexibility to scale without the hassle of investing in new systems, staff, or warehouse space every time your business experiences growth. By outsourcing these logistical operations, your team can focus on core business tasks like marketing, product development, and customer acquisition.
One of the most valuable services a 3PL offers is kitting and fulfillment. Kitting involves grouping items together to prepare them for shipment, and fulfillment ensures orders are processed and shipped out efficiently. Instead of managing inventory, packaging, and shipping in-house, a 3PL can take on these time-consuming tasks. This allows your business to maintain flexibility, reduce overhead costs, and ensure that products are ready to be shipped quickly, without the need for additional warehouse space or workforce.
At PTS Corp, we have the resources and expertise to handle all of your kitting and fulfillment needs. We not only store your products during down seasons but also anticipate market changes and prep for them ahead of time. By utilizing our services, you can save time, minimize costs, and avoid the complexities of in-house fulfillment. Let PTS Corp handle the logistics while you focus on what truly drives your business growth—strategic expansion and customer satisfaction.
Partner with PTS Corp today to ensure your logistics processes are as scalable and efficient as your business is growing. Let us handle the details so you can focus on reaching your business goals.
Ready to see how your business can improve with PTS Corp? Sign up for a preliminary consultation with one of our experts today!
As we move deeper into the busy shipping season, the West Coast ports and rail operations are facing significant challenges that could affect businesses across various industries. According to a recent article from Supply Chain Dive, container volumes at the Ports of Los Angeles and Long Beach have surged, leading to congestion and delays in rail operations. This surge is driven by several factors, including efforts to alleviate disruptions from East and Gulf Coast port strikes and the expectation of tariff hikes.
The resulting delays in rail cargo are causing longer dwell times, which complicates supply chains and disrupts timely deliveries. These disruptions are particularly concerning during the peak retail season, where timely product distribution is critical to meet consumer demand.
For businesses in the logistics and 3PL industries, these challenges can ripple through the supply chain, affecting everything from warehousing to order fulfillment. As rail congestion increases, more companies may seek alternative shipping methods, placing additional strain on trucking and air freight. This could lead to higher shipping costs and longer lead times, which are significant concerns for both retailers and customers alike.
At PTS Corp, we understand the importance of efficient logistics during peak season challenges. Partnering with a reliable 3PL helps businesses navigate disruptions. Our solutions, including warehousing, kitting, fulfillment, and returns management, help mitigate delays.
As peak season approaches, optimizing logistics is crucial to stay prepared for potential disruptions. Contact PTS Corp today to learn how we can help your business stay agile.
Source: Supply Chain Dive - "West Coast Rail Operations Challenges: What Shippers Can Do"
Ready to see how your business can improve with PTS Corp? Sign up for a preliminary consultation with one of our experts today!
In the ever-evolving landscape of logistics and warehousing, technology plays a pivotal role in driving efficiency and improving operational workflows. One of the most exciting advancements in this realm is the rise of semi-autonomous vehicles, particularly user-directed Autonomous Mobile Robots (AMRs). As businesses seek innovative solutions to streamline operations and enhance productivity, understanding the pros and cons of these technologies becomes essential.
While the benefits of semi-autonomous vehicles are compelling, there are also challenges to consider:
The integration of semi-autonomous vehicles into logistics operations has tremendous potential. Specifically, these vehicles can transform warehousing and returns management. First, by automating material transport within warehouses, businesses can streamline workflows. Additionally, this automation helps reduce operational bottlenecks and enhances inventory management. Furthermore, as e-commerce continues to grow, the need for efficient returns management becomes critical. In this context, they can facilitate the movement of returned goods. Consequently, businesses can process returns faster and more efficiently.
Ultimately, embracing semi-autonomous vehicles presents an exciting opportunity for logistics and warehousing companies. By carefully weighing the pros and cons, businesses can make informed decisions. Such decisions will drive efficiency, reduce costs, and enhance overall service delivery.
If you're interested in exploring more about logistics operations in the modern world, reach out to PTS Corp today!
As businesses worldwide grapple with sustainability, the circular economy emerges as a key solution. This model emphasizes reusing, refurbishing, and recycling materials, aiming to minimize waste while addressing global challenges such as climate change and pollution. Our research sheds light on the challenges and opportunities organizations face as they transition to circular platforms.
A circular economy centers on maximizing the lifecycle of materials and products. This approach not only extends the usability of items but also promotes responsible disposal when they can no longer be reused. By doing so, businesses can significantly reduce waste and minimize environmental harm.
Three Pillars of the Circular Economy
Overall, adopting a circular economy is crucial for businesses looking to innovate and thrive in today’s sustainability-focused market.
Sustainability is becoming a necessity rather than a luxury. According to Indeed, sustainability encompasses three main categories: People, Planet, and Profit. Companies must transform waste into new products, adopt efficient water practices, and implement eco-friendly packaging solutions.
For many businesses, partnering with a third-party logistics provider (3PL) can significantly ease this transition. A 3PL like PTS Corp can help ensure environmentally friendly practices are in place without stretching your resources thin. By offering value-added services such as sustainable packaging and kitting, we can support your journey toward becoming a sustainable business.
With the right strategies and partners, your company can thrive in a circular economy, contributing positively to the planet while enhancing operational efficiency.
Ready to learn more about how PTS Corp can elevate your business practices in the circular economy? Contact us today!
Source: “The Future of Sustainable Business Practices” by Kashif Riaz
In today's fast-paced business environment, organizations are increasingly turning to next-gen technology and computing solutions to enhance operational efficiency and drive innovation. These solutions encompass cloud computing, artificial intelligence, and data analytics, all aimed at optimizing processes and improving security. By leveraging these advanced technologies, companies can better adapt to market changes and achieve strategic objectives.
The logistics and third-party logistics (3PL) sectors are on the brink of a revolution with next-gen compute technologies. Specifically, real-time data analytics can streamline supply chain management by delivering insights into inventory levels, demand forecasts, and operational bottlenecks. Furthermore, AI-powered tools enhance decision-making processes, enabling logistics providers to optimize routes, cut transit times, and improve overall service delivery.
In addition, cloud-based platforms facilitate better collaboration among stakeholders and enhance visibility across the supply chain. This connectivity fosters efficient communication and helps organizations respond quickly to disruptions or shifts in customer demands.
As the logistics industry evolves, embracing these advanced technologies becomes crucial for 3PL providers aiming to maintain a competitive edge. Companies that invest in next-gen compute solutions will enhance their operational capabilities and position themselves for sustained growth in a rapidly changing landscape.
For more insights, check out the full article on Unisys' Next-Gen Compute solutions here.
To harness the power of next-gen technology and elevate your logistics operations, consider partnering with PTS Corp. Our commitment to integrating advanced solutions can help you stay ahead in the evolving landscape. Follow us for more industry news and updates, and discover how we can support your business growth today!
As Amazon transitions to a more "Seller Forward" approach, many sellers are now tasked with managing their own fulfillment. This shift can be challenging, especially for those accustomed to relying on Amazon's Vendor Central. At PTS Corp, we recognize the needs of these 1PL sellers and are here to provide solutions.
For businesses new to managing their own logistics and fulfillment, partnering with a 3PL like PTS Corp can be transformative. We provide expertise in navigating complex processes, from warehousing and inventory management to shipping and returns handling. Our team streamlines these tasks, allowing you to focus on core business operations. Furthermore, we offer tailored solutions that can grow with your business, ensuring that you adapt quickly to changing demands and maintain efficiency. With PTS Corp, you gain a knowledgeable partner dedicated to your success in the logistics landscape.
In addition to our fulfillment services, PTS Corp offers valuable solutions to enhance your operations. Our packaging services ensure your products are secure and professionally presented. We also provide advanced order tracking systems, allowing real-time updates for you and your customers. This transparency fosters trust and satisfaction. By letting us manage these essential tasks, you can concentrate on sales and customer relationships. With PTS Corp, you sell the product while we expertly handle the logistics.
Source: Carbon6, “What’s Going on with Amazon’s Vendor Central Shake-Up?”
Ready to see how a 3PL can elevate your Amazon business? Contact PTS Corp today to learn more about logistics services.