SmartTracker History

Business was booming in late 90’s. Sharply increasing volume and operator headcount created complexities that stressed PTS’ paper-based shop-floor management system to the breaking point, and Uni-track was born. Uni-track combined our process expertise with digital scalability and opened the door to greater efficiencies and new capabilities. PTS has continued to invest and mature our new digital tracking system ever since. Renamed SmartTracker in 2018, we have further modernized the system to manage customer returns and incorporate electronic data integrations. SmartTracker is always expanding and growing to take on new roles, enabling higher quality service for our customers no matter their need.

SmartTracker Technology

Data Collection

Functional Failures
Parts Attach Rates
Unique ID History
Operator Tracking

Data Sharing

Perfect for Data Analytics
Real Time Reporting
FTP / API Posting
Online Reporting Portal

Data Proofing

Customized Forced Routing
Modular Process Flows
Dependent Pick Lists
BOM Management

Product RMA & Returns Validation

ASN Data Integration
Warranty Compliance Tracking
Device Condition
Return Window
Proof of Purchase
Consolidate Customer Return Details with Depot Findings
Validation Checkpoints
Track Performance and Turn Times
Enforce Safe Handling of Customer Data

Cosmetic Assessment Testing (CATs)

Simplifies high-rate cosmetic assessment
Provides routing to quickly evaluate device grades
Makes subjective evaluation more objective for operator
Custom “IF / Then” routing based on program, commodity, or device
Operator Performance Tracking

Inspection & Triage

Reporting to device level
Custom routing and testing options based on program, commodity, or device
Combine cosmetic and functional tests to assign customer SKU and grading
Product identification and tracking
Integration available for 3rd party testing and data-clear platforms

Unit Status & Travel History

Can flag devices in WIP for specific action if aged, auto-change part required, need to hold, etc. even after initial receipt of goods.
Controlled access for certain operators / operations.
Time stamp for each systematic interaction.
Available via Portal and EDI.

Data Insights

The data we collect is powerful and provides insights into your program performance and product conditions.

Most popular reporting:

Yield Rates
Reason Codes
WIP Statuses
Turn Times
Parts Usage

All reports are available with multiple attributes:

And many more…

Employee Performance Tracking

Tracking Operator UPH and Quality Results are key to customer experience!

SmartTracker data drives:

Improved TAT
Higher Yield
Better Quality
Process Improvement
Cost Control
Operator Incentives

Repair Details

Data drives process and program improvement for both PTS and our customers
Routing History
Quality Rejects
Parts Usage
Problem Codes
Action Codes
Reclamation Tracking and Recommendations

Ready To Start the Conversation?

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